COVID-19 for Restaurants: What’s Working and What Will Become Part of the New Normal

Change is upon us. Innovation, creativity, and reinvention describe how operators are reacting to the COVID-19 crisis. While not everything being tried is working many of the promotions, programs and changes are gaining traction. The question for all of us is this: Which of these new operator actions will stay with us and how will they change the industry?

Ultimately the consumer is driving many of these operator actions. As the foodservice industry comes fully back on line, consumer behaviors, needs and reactions will dictate much of what operators do next.

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